REFUND POLICY

Introduction

This Refund Policy clearly defines the official rules, procedures, and timeframes for all refund requests placed on our website. It applies to all customers, orders, and product categories available in our store, including swimwear, bikinis, beach cover ups, home pajama sets, daily and vacation ready-to-wear apparel, and matching accessories. Our policy is designed to ensure fair, transparent, and consistent refund services for all global users, protecting every customer’s shopping rights and interests. By placing an order on our website, you fully agree to the terms stated in this Refund Policy.

General Refund Eligibility

We offer a customer-friendly refund service tied to our official return rules. Customers who have completed a valid return application and meet all return requirements are eligible for a full or partial refund. To qualify for a refund, all returned items must be in original, unused, unwashed, and undamaged condition, with all original tags, labels, and packaging intact. Products that show signs of wear, stain, damage, or missing accessories will not be approved for refund.
All refund applications must be initiated within our official return period. Any requests submitted beyond the valid time limit will not be accepted for processing. Certain special items marked as non-returnable on the product detail page are also non-refundable.

Return & Refund Timeframe

Customers are entitled to apply for product returns within 60 days upon receipt of ordered items. Please complete the return application process within the valid period to ensure successful review and processing. After we receive and thoroughly inspect your returned items to confirm compliance with return standards, our team will initiate the official refund process.
The standard processing time for all refunds is 5 to 10 working days. This timeframe covers internal review, financial verification, and fund release procedures. All refunds are processed strictly in accordance with the official sequence to ensure accuracy and safety of each transaction.

Refund Method & Currency

All refunds will be issued directly to the original payment method used when placing the order. We do not support alternative refund channels or third-party account transfers to ensure the security and traceability of funds. The unified settlement currency for all refunds is USD, consistent with the official transaction currency of our website.
Please note that the actual arrival time of the refund may vary slightly depending on the processing rules and working efficiency of your payment service provider. Any minor delays caused by third-party financial institutions are beyond our control. We will fully track the refund progress until the funds are successfully credited to your account.

Full & Partial Refund Rules

Full Refund: Eligible unused, unwashed, and intact products returned within the valid 60-day return window will receive a full refund of the product purchase price. In line with our store policy of free worldwide shipping, no shipping fees will be deducted from the refund amount for eligible orders.
Partial Refund: We reserve the right to approve partial refunds for items that are not in perfect original condition but still pass basic inspection, or for partial order return requests. The partial refund amount will be determined based on the actual product condition and return quantity, and will be confirmed to customers before formal refund processing.

Non-Refundable Situations

The following situations are not eligible for refund services:
1. Return requests submitted after the 60-day valid return period;
2. Products that are worn, washed, damaged, altered, or missing original tags and packaging;
3. Personalized, customized, or final clearance items marked non-returnable on product pages;
4. Items damaged due to improper personal use, storage, or man-made reasons after delivery;
5. Invalid return applications that fail to pass our official product inspection and review.

Failed Refund & Resolutions

In the event of a refund failure due to abnormal payment account status, invalid account information, or third-party platform exceptions, our customer service team will actively follow up and notify users of the failure reason. Customers can update valid payment information or coordinate with the payment institution to solve the problem, and we will reprocess the refund application accordingly.

Policy Updates

We reserve the right to update and revise this Refund Policy at any time to adapt to service optimization and standardized operational requirements. All updated terms will take effect immediately upon official publication on our website. It is recommended that customers check this page regularly to stay informed of the latest refund rules.

Contact Support

If you have any questions about refund eligibility, processing progress, refund exceptions, or related policy terms, please contact our professional customer service team through the Contact Us page on our official website. We will provide timely and professional assistance for all your refund-related inquiries.